Policy

At DearJane, your privacy is paramount.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. DearJane is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

DearJane  is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • Improve our service
  • Provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways:

  • When you order goods or services, particularly when those products are delivered
  • If you pre-order products or services

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Address
  • Name
  • Delivery address
  • Phone number
  • E-mail address
  • Transaction information

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. We may also disclose personal information to government authorities as required by law.

In these circumstances, DearJane will ensure that these third parties undertake to protect your privacy.

Direct marketing

If you receive marketing offers from DearJane and do not wish to receive them in the future, please contact us.

Security

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

DearJane does not collect personally identifiable information through passive methods that are hidden from the customer, except as described below.

When you visit our websites, we may use web beacons (a small graphic), or you will be assigned a permanent “cookie” (a small, unique identifier text file) to be stored on your computer’s hard drive. The purpose of this technology is to identify you when you visit our site so we can enhance and customize your online experience. Further, we may offer certain features that are only available through the use of this technology.

Cookies are required for us to provide optimal use of our website and for customers to access certain portions of our website, including but not limited to: logging in, purchasing items, participating in promotions, and using certain website services. You are always free to refuse cookies if your browser settings permit. You may also manually delete cookies from your computer.

We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. We collect this information to enhance your experience during your visit to our site and for system administration, security and troubleshooting purposes.

DearJane may use third-party software to serve ads on its websites, implement e-mail marketing campaigns, and manage other interactive marketing initiatives.  Further, DearJane may contract with third parties to serve ads on third-party websites in order to optimize advertising campaigns. This third-party software may use cookies, web beacons, or similar technology to help manage and optimize your online experience with us. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We enforce strict security measures to prevent unauthorized access to, disclosure of or use of customers’ personal information.

Employees who violate the Company’s customer privacy safeguards are subject to disciplinary action up to and including termination.

When you enter personal information online, that information is encrypted using a security protection called Secure Sockets Layer so that information you provide to us is encrypted during transmission over the Internet.