Top Frequently Asked Questions

Delivery times

Most orders arrive within 1-5 business days. 5-10 Business days for WA country, far North QLD and most of NT outside the Alice Springs and Darwin. Please also allow 1-2 days for dispatch.

Are your prices in Australian Dollars (AUD)?

Yes, all pricing is in Australian Dollars.

Do you match prices if I see an item on sale elsewhere?

No, but we do our best to ensure we have competitive prices.

Do your prices include GST?

Yes, all prices include GST were applicable.

Why Is DearJane.com.au is so Safe?

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to create Paypal account.

Who do I contact if I have a problem with my PayPal account?

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately.

How do I know it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

Do you keep my credit card details?

No, we do not store your credit card details.

Will my information be sold to third parties?

Your information will NOT be sold or passed on to third parties.

What is DearJanes’ return policy?

Find our Return Policy here.

When will I receive my receive my refund or store credit?

Once received, your return will be processed within 14 business days. You’ll receive an email once your store credit has been processed.

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